Prepaid incentives. Plus, how best to use Slack.

We’ve spent a lot of time researching how incentives work across sectors, industries, and roles. How they can yield higher-quality survey responses, increase employee satisfaction, or help sales people book more demos.

Recently, we dove into how incentives can improve patient satisfaction survey response rates in healthcare.

We uncovered which kinds of surveys and incentives are most effective. And we realized these insights aren’t just helpful for healthcare providers. These tips can help anyone in any industry or function increase survey responses.

What we learned from the healthcare sector

• A little goes a long way: a $10 incentive can increase survey response rates by up to 20%.

• Surveys that are returned quickly are more likely to include positive sentiments than surveys that are returned weeks after an encounter.

• Shorter, simpler surveys have higher response rates than longer, more complex surveys.

• Prepaid incentives are the most effective at boosting survey response rates

When in doubt: send short, simple, digital surveys along with a small prepaid incentive.

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Content we think you’ll like

Stuff by us:

Improve survey response rates by up to 20%. Namely, by including a small prepaid incentive with a survey that is both short and digital. Ten dollars cash will yield the highest survey response rates. Sending it over as an email is probably easiest.

Be a better Slacker. We developed a rulebook based off Zapier’s guide to Slack etiquette that helps us keep instant messaging organized and targeted. And we posted it publicly so other companies can clean up the crowded aisles of their internal comms tools, too.

Patient satisfaction surveys impact your bottom line. High patient satisfaction scores can increase reimbursement under the value based care system. We’ll give you a complete breakdown of why patient satisfaction surveys matter in this blog post.

Content by other people that we liked:

54 Templates for User Personas, Jobs to be Done, and Other Mental Models User Interviews’ Lizzy Burnam put together this nearly-exhaustive list of templates you can use to deliver insights to key stakeholders in a format that’s consistent, straightforward, and concise.

Research: Asynchronous work can fuel creativity This HBR article by Aruna Rangathan explores why women and marginalized people tend to be more creative when they have the ability to work asynchronously. According to one study, greater levels of creatively are directly linked to safe communication climates. People who fear being criticized or interrupted do their best creative work alone, away from environments where they fear being unfairly judged.