Last updated: December 9, 2022
These Tremendous Corporate Reward Platform Terms of Service (“Terms”) are a legal agreement between you and Tremendous, Inc. ("Tremendous" or "we"), that govern your access to and use of the Services (as defined below). Please review these Terms before you decide whether to accept them and continue with the registration process.
By accepting this Agreement, you represent that you are:
By agreeing to these Terms, you authorize Tremendous to charge your Payment Instrument when you incur transactions or fees using any of the Services offered hereunder. These Terms are divided into the following parts:
By agreeing to these Terms, you authorize Tremendous to charge your Payment Instrument when you incur transactions or fees using any of the Services offered hereunder.
The Tremendous gift card redeemable through www.Tremendous.com and fulfilled by a third-party service provider or third-party regulated financial institution.
A credit card, debit card, check, ACH-enabled checking or savings account, and/or other financial account that is registered in your Tremendous account.
An integrated online service that enables you to order, view and manage Rewards through either a hosted website or API connection to the Service.
A designated individual who receives a Reward from you.
A Retailer issuing or accepting a Retailer Gift Card.
Closed loop stored value devices usable only at a single retailer or group of retailers affiliated for purposes of offering the closed loop stored value.
Reward disbursement option(s) available through the Service from time to time offered or fulfilled by Reward Vendors.
the specifications, documentation, application programing interfaces (APIs) and other interfaces, nonpublic or proprietary data import routines, sample code and materials provided to you to enable you to access and use the Services, including integration to the Platform.
The www.Tremendous.com website and any successor thereto.
Tremendous makes Rewards offered by Reward Vendors available for purchase through the Tremendous Site. Your purchase of any Rewards is governed by these Terms. Keep in mind that the Rewards that you purchase will have their own terms and conditions as described in Reward Terms and Conditions section below.
Tremendous reserves the right to change, modify, add or remove all or part of these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes by posting such changes on our websites or mobile applications and updating the “Last Updated” date at the top of these Terms. We encourage you to review these Terms each time you make a purchase through Tremendous to ensure you understand the terms and conditions that apply to such purchase. Your continued use of the Services indicates your acceptance of any changes to the Terms.
You must be a valid and legally existing business that is in good standing under the laws of the state in which you are organized. You are solely responsible for complying with all laws and regulations that are applicable to your business and your use of Tremendous products, including consumer privacy laws and data security laws.
Tremendous may reject enrollment and refuse access to or use of our Rewards and Services to anyone at any time, in its sole discretion.
After due diligence is complete and if you are approved, we will open an Account for you, and you will set the Account username and password. Usernames and passwords are confidential and should only be shared with your trusted employees and officers on a need-to-know basis. Usernames and passwords must not be distributed or disclosed by you or your employees, officers, representatives, and other agents to third parties. You are responsible for all activity on your Account, regardless if such activity was initiated or authorized by you.
During the period of time that you maintain an Account with us, you agree to maintain a valid email address where we may deliver information, notifications and disclosures to you. You will promptly notify us of any change in your email address. You understand that our ability to provide you this information is dependent upon this maintenance of a valid email address.
Tremendous may reject enrollment and refuse access to or use of our Rewards and Services to anyone at any time, in its sole discretion.
We may restrict access to your Account to allow us to investigate the use of your Account, resolve any pending dispute, in response to a court order or if otherwise requested by law enforcement or any governmental entity, for the time that it takes for us to complete any pending investigation or resolve a pending dispute.
You may access your Account and order and manage Rewards through the Platform. So long as your Account with us is active, you may also access your Reward transaction history for at least the previous 12 months. You are responsible for monitoring your Account activity and reporting any erroneous or unauthorized transactions or other activity to us. We must hear from you in writing at [email protected] no later than 5 days after the date of the transaction or activity at issue, before the Reward has been claimed by the designated Recipient, and you must provide the following information: (i) your name and your company name; (ii) a description of the error or unauthorized activity, and an explanation as to why you believe it is an error or why you need more information; (iii) the dollar amount of the suspected error; and (iv) your Account username .
You agree to pay all fees applicable to the Rewards and the Services, as revised from time to time. The then-applicable fees will be displayed to you at checkout, or may be viewed through the API. We may change fees at any time, with or without notice to you, and your continued use of the Service constitutes your acceptance of any such change.
You may only purchase Rewards for redemption by Recipients (including, your employees or other consumers) located in territories supported by the Service from time to time. We reserve the right to suspend or remove access to the Services and Rewards in any country or territory at any time. You may only enroll for one Account and you agree to: (i) provide accurate, current and complete information; (ii) maintain and promptly update your Account information to keep it accurate, current and complete; (iii) maintain the security of your account and accept all risks of unauthorized access to your account; and (iv) immediately notify Tremendous at [email protected] if you discover or otherwise suspect that your account or password has been subject to unauthorized use.
After enrollment is complete, you may order and distribute Rewards through the Service. It is very important that you provide accurate information and check it fully before you submit an order under the Service. You are responsible for providing accurate information when ordering a Reward. We are not liable or responsible for any error in (i) a Recipient’s name, Recipient email address, Reward type and/or face value, delivery instructions or any other information provided by you; or (ii) fulfilling any Reward due to information provided by you. Both we and individual Reward Vendors may impose or modify transaction limits at the Account or individual Reward level, including the amount and number of aggregate or individual transactions, at any time in our sole discretion. You may not send one or more Rewards totaling $10,000 or more to a single Recipient in a single day, or any Reward in excess of $2,000.
You agree to pay for Rewards ordered through your Account either at the time of your order, or upon the due date stated in a monthly invoice. The amount due for Rewards includes the face value of the Reward, fees imposed by Tremendous for use of the Service, and third-party service charges and fees applicable to selected Rewards (collectively, the “Purchase Amount”). All payments must be made by a Payment Instrument that Tremendous’ service provider accepts from time to time. You represent that you are authorized to use the designated Payment Instrument, and you authorize us to charge your purchase to that Payment Instrument, and to process and store your payment and related information. We reserve the right not to commence fulfillment of any Reward order until we receive final settlement of payment in good funds for the order. You agree that if your initial payment fails or is returned for any reason, we may resubmit the transaction or charge an alternative Payment Instrument on file, or your Account, and also charge any resulting fees and assessments to you. We reserve the right to suspend fulfillment of your Reward order until we receive payment in full, and you agree to assist us in resolving any problems we may encounter in order to proceed with your Reward order. During any period in which your Account is in arrears, we may suspend or cancel your Account and any pending orders or Rewards associated with it.
If your Payment Instrument is an ACH-enabled checking or savings account, by linking it to your Account, you: (i) authorize Tremendous to electronically debit (and, if necessary, initiate credit entries to correct erroneous debits) such Payment Instrument from time to time; (ii) will not request transfers that would violate U.S. laws or NACHA Rules; (iii) will comply with the NACHA Rules; and (iv) authorize Tremendous (or its designee) to audit your compliance with these Terms and the NACHA Rules (with respect to your use of the Payment Instrument). Tremendous reserves the right to impose limits on your use of the Payment Instrument, including volume and transaction limits. In the event Tremendous imposes such limits, we will notify you of the limits and the reasons therefor. Tremendous may suspend your Account or reject your Payment Instrument if we reasonably believe you have violated these Terms or the NACHA Rules.
Tremendous is not a financial institution, a money services business or a money transmitter. Tremendous is not an issuer or provider of any Reward, and acts as a program manager processing transaction information with respect to Tremendous Cards. All payment processing is handled solely by a third-party service provider, and Tremendous is not involved in processing your Payment Instrument.
If you purchase Retailer Gift Cards, the additional terms in Schedule A apply to you.
You may only permit Authorized Users utilizing the security credentials provided by Tremendous to access the APIs and such Authorized Users shall only access the APIs using authorized workstations. You are responsible for any costs involved in setting up own properly-authorized computer or broadband connections or other equipment suitable for accessing and using the APIs. You represent and warrant that you will maintain all the licenses required for your integration with the APIs, and that your integration will not violate any law or regulations.
You must follow all documentation we provide for the APIs. You will not attempt to hack or change the way the Services function. We may suspend or terminate your use of the APIs at any time. We may monitor your use of the APIs for compliance with these rules, and we may deny you access to the API or shut down your integration if you try to go around or exceed the limitations we set.
As between you and us, we own all right, title, and interest in the Services and the APIs, including all intellectual property rights, marks, code, and features. You agree not to infringe or copy our code, design, or content. Any rights not expressly granted by this policy are withheld. If you give us comments about the APIs or the Services, we may copy, modify, create derivative works, display, disclose, distribute, and use that feedback without any obligation to compensate you.
You may only use our and Reward Vendor names and marks (meaning logos, mascots, and copyrighted images) in a manner approved by us. You may not alter or remove any proprietary notices in our or any Reward Vendor’s marks. You agree not to use our or any Reward Vendor’s name or marks in any way that implies an endorsement by us or them. You agree that we may at any time review your use of our or any Reward Vendor’s names and marks, and you will immediately cease any use that we in our sole discretion deem inappropriate. If you use our marks or a Reward Vendor’s marks to create a logo or name, you agree to immediately assign those rights to us or the Reward Vendor, as applicable, at no expense.
We may update or modify the APIs from time to time by posting the changes on the Tremendous site or notifying you via email. These changes may affect your use of the APIs or the way your integration interacts with the API. You agree that continued use of the APIs following a change shall be deemed consent to such change.You may have access to confidential, proprietary, and non-public information specific to the APIs (“Confidential Information”).
You may use this information only to use and build with the APIs. You won’t disclose the Confidential Information to anyone without our written consent, and you will protect the Confidential Information from unauthorized use and disclosure in the same way you’d protect your own confidential information.You will not use the APIs in connection with any activity that we deem in our sole discretion is defamatory, libelous, threatening, hateful, discriminatory, or harassing, or includes any pornographic, obscene, gratuitously violent, illegal or otherwise offensive or objectionable content.
You will not, and will ensure that your employees, officers, representatives and agents do not:
Any order that you place is final and binding. If the then-effective additional terms of the Reward allow for cancellation of the Reward once purchased, you may cancel such Reward for up to seven (7) days after purchasing the Reward, and we will reverse payment for the cancelled Reward. Transaction and service fees may apply to cancelled Rewards and associated payments.
Rewards cannot be returned, exchanged, resold, transferred, redeemed for cash or other forms of Rewards, combined with other Rewards or refunded, except as required by law. Unredeemed Reward amounts and redeemed Rewards may have expiration dates or fees. If a Reward is not usable in accordance with these Terms and any additional terms and conditions that may apply to the Reward, we may, in our sole discretion, either refund you the Reward purchase amount or replace the defective Reward with an alternative Reward with the same remaining value, or with products or services of equal remaining value from the same Reward Vendor, defined below. If you have any questions or problems with your order, please contact us at [email protected]
We do not represent or warrant that any Reward or information about the Reward (including the description, third-party information or pricing information) provided is accurate, complete, reliable, current or error-free. In the event of an error in an order confirmation, in processing a Reward purchase or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged.
The Rewards that you purchase are provided and fulfilled by participating Reward Vendors. The Reward will be governed by certain additional terms and conditions established by the applicable Reward Vendor. In addition, certain Rewards may require the Recipient to register with the Reward Vendor and satisfy of the Reward Vendor’s customer due diligence process prior to redeeming or using the Reward. You should review and familiarize yourself with all applicable Reward Vendor terms and conditions. If you have questions regarding the applicable Reward Vendor terms, please contact the applicable Reward Vendor. As providers of the Rewards, Reward Vendors are fully responsible for all aspects of their Rewards. Reward Vendors are also responsible for any and all liabilities, damages and costs suffered by you (or the Recipient) in connection with your purchase and the use of their Reward. We assume no responsibility or liability for (i) the sale of products or services through the use of any Reward; and (ii) any Reward Vendor’s failure to honor a Reward.
Except as provided in Subsection III.5. below, upon a Reward Vendor’s transmission of a Reward to the designated Recipient, title to and risk of loss of each such Reward will pass to such Recipient. Regardless of whether title passes to the Recipient or another person, Tremendous will have no liability to Customer, any Recipient or to any third Party for any loss, theft or misuse of a Reward that a Reward Vendor has transmitted to the designated Recipient. Tremendous has no obligation to monitor or investigate the use of any Reward transmitted to a Recipient. Tremendous reserves the right to reject any Reward order or suspend fulfillment of any Reward order in the event Tremendous reasonably believes such order to (a) be fraudulent, unauthorized, incomplete or false, or subject to any other dishonest or illegal conduct, or (b) violate Applicable Law.
Title to certain types of Rewards does not pass to the designated Recipient upon the Reward Vendor’s transmission of the option to access the Reward to the Recipient. The Recipient’s ability to access and use the Reward may expire before the Reward itself (the underlying funds) expires, with title to the Reward itself remaining with Customer or some other person. To the extent that Customer has title to or ownership of any Reward that expires without the entire Face Value being used by the Recipient prior to the expiration date, Customer hereby assigns and agrees to transfer the entire remaining balance of the Reward to Tremendous as of the expiration of the Reward. Customer agrees that Tremendous may debit the account in which Reward amounts are held or any account used by Customer for payments to Tremendous for such expired unused value and authorizes Tremendous to make such debits from time to time. Tremendous will debit a monthly maintenance fee from the Reward value, in an amount determined by Tremendous in its sole discretion, if the Reward is not redeemed prior to three months after the date of purchase. If a recipient attempts to redeem a Reward more than three months after the date of purchase, Tremendous may in its sole discretion determine whether to refund such fees if the delay in redemption was not due to the fault of the recipient.
You agree to release us, our affiliates, and our respective agents, contractors, officers and employees, from all claims, demands and damages (actual and consequential) arising out of or in any way connected with a dispute. You agree that you will not involve us in any litigation or other dispute arising out of or related to any transaction, agreement, or arrangement with any Reward Vendor or other third party in connection with the Service. If you attempt to do so, (i) you shall pay all costs and attorneys' fees of us, our affiliates, and shall provide indemnification as set forth below, and (ii) the jurisdiction for any such litigation or dispute shall be limited as set forth below.
Tremendous is not responsible for any damage or loss resulting from stolen or lost Rewards or any use of your Rewards without your permission. Tremendous is not responsible for replacing your damaged or lost Rewards.
If you are a California resident, you hereby expressly waive California Civil Code 1542, which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if not known by him must have materially affected his settlement with the debtor."
Each party acknowledges that the other party has entered into these Terms relying on the limitations of liability stated herein and that those limitations are an essential basis of the bargain between the parties.
You agree to indemnify, defend and hold harmless us, our subsidiaries and other affiliates, and our and their directors, officers, owners, agents, co-branders or other partners, employees, information providers, licensors, licensees, consultants, contractors and other applicable third parties (including without limitation, Reward Vendors) (collectively "Indemnified Parties") from and against any and all claims, demands, causes of action, debt or liability, including reasonable attorneys’ fees, including without limitation attorneys’ fees and costs incurred by the Indemnified Parties arising out of, related to, or which may arise from:
We reserve the right to close your Account or take other appropriate actions if you violate these Terms or any policies or terms on the Tremendous Site in whole or part.We may modify or close your Account for any reason or no reason at any time with or without notice, and without liability of any kind or nature to you or any third party. We may also suspend your access to your Account if you (a) have violated these Terms, (b) pose an unacceptable risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct.If your Account is terminated for any reason or no reason you agree: (a) to immediately stop using your Account; (b) that we reserve the right, but have no obligation, to delete your information and Account data stored on our servers; and (c) that we shall not be liable to you or any third party for termination of your account or deletion of your information or Account data.You may terminate or close your Account at any time by providing written notice to us. Upon closure of an Account, any pending Reward orders will be fulfilled, but you will not be able to place any new Reward orders or change any pending orders. Notwithstanding any termination, you will remain liable for all amounts due in connection with your Account, including Purchase Amounts up to and including the date of termination.
As between Tremendous and you, Tremendous retains all right, title and interest in and to the Services, Tremendous Materials, and all intellectual property rights therein (the “IP”). You will not acquire any ownership interest or license rights in or to the Services, Tremendous Materials, intellectual property rights in any of the foregoing. If any right, title or interest in and to any IP is deemed to vest in you, you hereby assign and agree to assign to us all worldwide right, title, and interest in and to such IP. All rights not otherwise stated in these Terms are reserved to Tremendous. The rights granted to you under these Terms are non-exclusive and nothing will limit the ability of Tremendous to market, sell, offer for sale, license or otherwise exploit the Services, Tremendous Materials, or other IP to any third parties or to appoint or authorize any other person or entity to do the same.
You hereby grant to Tremendous a limited, royalty-free, paid-up license to display your trademarks and service marks, including your logos on Tremendous’ website, and in promotional and marketing materials for the purpose of identifying you as a customer of Tremendous.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
These Terms constitute the entire agreement between you and Tremendous with respect to your use of Tremendous and the Services and supersedes any other agreement, proposals and communications, written or oral, between Tremendous and you with respect to the subject matter hereof. If a court should find that one or more rights or provisions contained herein are invalid, you agree that the remainder of the Terms shall be enforceable.
You are responsible for any fees charged by your telecommunications provider, Payment Instrument, Reward Vendor or any other third party in connection with your use of the Services.
You may contact us by logging in to your Account, or by emailing us at [email protected]
The reporting and payment of any applicable taxes arising from the use of the Services is your responsibility. You hereby agree to comply with any and all applicable tax laws in connection with your use of the Services.
We do not represent or endorse, and shall not be responsible for:
THE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON, PROVIDED IN CONNECTION WITH OR ACCESSIBLE THROUGH THE SERVICES, ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE, OUR SUBSIDIARIES AND OTHER AFFILIATES, VENDORS, AND THEIR AGENTS (COLLECTIVELY, "TREMENDOUS PARTIES"), MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER FOR THE SERVICES OR THE CONTENT, MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE SERVICES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SERVICES. EACH TREMENDOUS PARTY DISCLAIMS WITHOUT LIMITATION, ANY WARRANTY OF ANY KIND WITH RESPECT TO THE SERVICES, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE TREMENDOUS PARTIES DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. THE TREMENDOUS PARTIES SHALL NOT BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS, INCLUDING, BUT NOT LIMITED TO, SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE SERVICES.
No Tremendous Party shall have any liability for any failure or delay resulting from any condition beyond the reasonable control of such party, including but not limited to governmental action or acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures and Internet disturbances.
These Terms shall be governed by the laws of California, except for California's choice of law rules, and applicable federal United States laws. Each party agrees to submit to personal and exclusive jurisdiction of the courts located in San Francisco County, California. The parties specifically exclude from application to the Terms the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act.
You agree that all statements, notices and other communications to you may be made by mail, email, postings on the Tremendous Site or other reasonable means. We may also provide notices of changes to the Terms or other matters by displaying links to notices on the Tremendous Site. Notice to Tremendous may be made by mail to:
228 Park Ave S #62949
New York, New York 10003
You may not assign these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written approval and any such attempted assignment shall be void. We reserve the right to freely assign these Terms and the rights and obligations hereunder, to any third party without notice or consent. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties hereto, their successors and permitted assigns.
Upon termination of your use of the Services or termination of these Terms for any reason, in addition to this section, the following sections shall survive termination: I.A, II.B.5, II.C.2, II.C.3, III.1, III.2, III.4, III.5, IV.1, IV.2, IV.4, IV.5, IV.6, IV.7, IV.8, IV.9, IV.11, IV.12, IV.13, IV.15, and IV.17.
The failure of Tremendous to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of these Terms shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and remain enforceable between the parties. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. These Terms, including the Reward Vendor terms and conditions and other terms governing the Services referenced herein, constitute the entire agreement between you and Tremendous with respect to the use of the Services. These Terms are not intended and shall not be construed to create any rights or remedies in any parties other than you and Tremendous, and no other person shall assert any rights as a third party beneficiary hereunder.
Additional Terms Applicable to Retailer Gift Cards
The following terms apply to the use of any Retailer trademark or service mark by a Recipient and to the use or distribution of a Retailer Gift Card.