General

Why use Tremendous?

Tremendous Rewards is built for organizational use. Whether you work for a Fortune 500 company, a university or nonprofit, you'll find the tools you need to run a successful rewards & incentives program with Tremendous. Specifically, you get:

  • Bulk ordering via spreadsheet upload, manually entry and API
  • Customization tools to fit the redemption experience to your brand and audience
  • Team management so that your colleagues can send rewards
  • Advanced order history and reporting tools
  • Highly qualified support representatives to handle any inquiries from you and your recipients
  • Variety of payment options: credit card, bank account and prepayment
What are the costs associated with Tremendous Rewards?

There is no cost to sign up for or use the Tremendous platform. It's completely free. You pay for the rewards you purchase and any associated product fees.

Sending Rewards

How do I submit a bulk order?

Orders can be submitted via the Tremendous dashboard by manually entering gift details or uploading a pre-filled CSV.

Does Tremendous offer an API to purchase rewards?

Yes! To get started programmatically sending rewards, please see the API documentation.

Can I customize the redemption experience to fit my organization's branding?

Yes, your branding assets including logo and colors can be added.

Rewards Management

What happens if one of my recipients encounters a problem?

Tremendous has years of experience handling customer support requests from our consumer-facing product that's reached millions of customers. We interface directly with your recipients to resolve any issues they encounter. Email us at [email protected] with any questions.

How can I change the message or recipient information of a reward?

Go to the History tab of the Rewards Dashboard and search for your reward. Select the reward and then choose Update Gift from the Actions tab in the upper right corner.

How can I resend a reward to a recipient who says they haven't received it?

Go to the History tab of the Rewards Dashboard and search for your gift. Select the gift and then choose Resend Gift from the Actions tab in the upper right corner.

Rewards History

How can I view past purchases?

Go to the History tab in the dashboard. You can take reward-level actions such as updating reward information and resending rewards.

How can I download a spreadsheet of past purchases?

Go to the History tab and search for the set of reward information you'd like to download. Click the download button in the upper right and a spreadsheet will be automatically compiled and emailed to you.

Billing

What payment methods are accepted?

Payment can be made by ACH and credit card at the time of purchase or in advance via prepayment. By prepaying, you reduce the number of charges assessed to your payment account and reduce the risk of a future charge failing (possibly delaying delivery to recipients). Tremendous maintains a balance of your prepaid funds from which the cost of future purchases can be deducted. Prepaid funds can be wholly refunded at your request.

Are payment options shared amongst all team members?

Yes, except for credit cards that are specifically designated for personal use.

Can I have order confirmations delivered to a separate email address?

Admins can provide a designated billing email address in the Settings tab.